Terms & Conditions

01 Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and change88 ("the Platform", "we", "us", "our"), governing your access to and use of the change88 website located at https://change88.cam and all associated services, features, content, and functionality offered therein.

By creating an account, accessing the Platform, or using any service provided by change88, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gambling Policy, each of which is incorporated into these Terms by reference.

If you do not agree with any part of these Terms, you must immediately cease using the Platform and close your account. Continued use of the Platform following any amendments to these Terms constitutes your acceptance of the revised Terms.

02 Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means the registered user account created by a Player on the change88 Platform.
• "Balance" means the total funds held in a Player's Account at any given time, comprising real-money funds and any applicable bonus funds.
• "Bonus Funds" means promotional credits or free spins awarded to a Player under a specific promotion, which are subject to wagering requirements before they may be withdrawn.
• "Game Rules" means the specific rules governing individual games offered on the Platform, which supplement these Terms and are available within each respective game interface.
• "KYC" means Know Your Customer — the identity verification process required by change88 to confirm a Player's identity, age, and source of funds before processing withdrawals or as required by our compliance team.
• "MYR" or "RM" means Malaysian Ringgit, the primary currency supported on the Platform.
• "Platform" means the change88 website, mobile interface, and all associated services accessible at https://change88.cam.
• "Wagering Requirement" means the number of times a Bonus amount must be wagered before it or any associated winnings may be withdrawn.
• "Restricted Territory" means any jurisdiction from which use of the Platform is prohibited under applicable law or by change88's licensing conditions.

03 Account Eligibility

To register and maintain an Account on change88, you must satisfy all of the following eligibility criteria at all times:

• You are at least 21 years of age. change88 enforces a strict minimum age of 21 for all Players. Underage gambling is prohibited, and any Account found to be held by a person under 21 will be immediately closed with all funds forfeited.
• You are accessing the Platform as an individual acting in your personal capacity, not on behalf of any third party.
• You are not a resident of, or accessing the Platform from, a Restricted Territory.
• You do not hold an existing Account on the Platform. Each Player is permitted one Account only. Duplicate Accounts may be permanently closed and balances forfeited.
• You have not previously been excluded, suspended, or banned from the Platform or any related service.
• You are not an employee, contractor, director, or relative of an employee of change88 or any of its affiliated entities.
• You are legally capable of entering into binding contracts under the laws applicable to you.

04 Account Registration & Security

When registering an Account, you agree to provide accurate, current, and complete information as prompted during the registration process, and to keep such information updated at all times. Providing false or misleading information constitutes a material breach of these Terms.

4.1 Account Credentials

You are solely responsible for maintaining the confidentiality of your Account username and password. You must not share your credentials with any third party. change88 shall not be liable for any loss or damage arising from unauthorised access to your Account resulting from your failure to safeguard your login credentials.

4.2 One Account Per Player

Each Player may hold only one Account at any time. If change88 identifies that a Player has registered more than one Account, whether under the same or different identity details, all Accounts may be suspended, any pending withdrawals cancelled, and Bonus Funds forfeited. change88 reserves the right to pursue recovery of any funds paid in error.

4.3 KYC Verification

change88 is required to conduct identity verification (KYC) before processing withdrawals or as determined by our compliance protocols. You may be required to submit a copy of your national identity card (MyKad), passport, proof of address, and/or proof of payment method. Accounts that fail to complete KYC within the stipulated timeframe may be restricted or closed.

4.4 Account Closure by Player

You may request to close your Account at any time by contacting our support team via live chat or email at [email protected]. Upon closure, any Real-Money Balance will be refunded subject to standard withdrawal procedures and KYC requirements. Bonus Funds are forfeited upon Account closure.

05 Deposits & Withdrawals

5.1 Supported Payment Methods

change88 supports the following deposit and withdrawal methods for Malaysian Players. All transactions are processed in Malaysian Ringgit (MYR):

5.2 Withdrawal Conditions

Withdrawals are subject to successful KYC verification. change88 reserves the right to request additional documentation before processing any withdrawal. Withdrawals will only be processed to a payment method previously used to deposit funds, or to a verified bank account registered in the Player's name.

5.3 Withdrawal Limits

Standard withdrawal limits apply per transaction and per day, as specified in your Account dashboard. VIP Players may be eligible for enhanced limits as a benefit of their respective tier. change88 reserves the right to process large withdrawals in instalments without prior notice.

5.4 Anti-Money Laundering

All transactions on change88 are subject to anti-money laundering (AML) monitoring. change88 reserves the right to delay, suspend, or refuse any transaction that it reasonably suspects may be connected to money laundering, fraud, or other unlawful activity. Players must not use the Platform to facilitate any financial transaction unrelated to legitimate gambling activity.

06 Bonuses & Promotions

change88 offers a range of bonuses and promotions to both new and existing Players. All bonuses are subject to the specific terms displayed at the time of the offer, as well as the general provisions set out in this clause.

6.1 General Bonus Terms

• Bonus Funds are credited to your Account separately from Real-Money Funds and are subject to wagering requirements before withdrawal.
• Unless otherwise stated, the standard wagering requirement for Welcome Bonuses is 20x the bonus amount, to be met within 14 calendar days of the bonus being credited.
• Reload bonuses carry a standard wagering requirement of 15x the bonus amount, to be met within 7 calendar days.
• Cashback bonuses are credited as Real-Money Funds with no wagering requirement, unless stated otherwise in the specific promotion terms.
• Bonuses are issued for personal entertainment purposes only and may not be transferred, assigned, or exchanged.

6.2 Bonus Abuse

change88 reserves the right to withhold, cancel, or reverse any bonus where it has reasonable grounds to believe that a Player has engaged in bonus abuse, including but not limited to: creating multiple Accounts to claim the same promotion, exploiting low-edge game strategies to meet wagering requirements, collusion with other Players, or any other activity inconsistent with legitimate gameplay.

6.3 Promotion Availability

Promotions are subject to availability and may be withdrawn or modified at any time without prior notice. change88 reserves the right to determine eligibility for any promotion at its sole discretion.

07 Gameplay Rules

All games offered on the change88 Platform are governed by individual Game Rules which are available within each game interface. In addition, the following general gameplay provisions apply:

• All bets placed are final once confirmed. change88 shall not be liable for bets placed in error by the Player.
• In the event of a technical malfunction during gameplay, change88 reserves the right to void the affected round and return the Player's stake. No further compensation shall be payable.
• Maximum bet limits apply when wagering with Bonus Funds, as specified in the applicable promotion terms. Bets exceeding the permitted maximum during a bonus period may result in forfeiture of associated winnings.
• change88's random number generators (RNGs) are subject to independent periodic testing to ensure fairness. The Platform's published RTP figures reflect the expected return over a statistically significant number of rounds and do not guarantee individual session outcomes.
• Sports betting odds are subject to change prior to bet settlement. Odds displayed at the time of bet placement are the odds applicable to that bet, subject to any palpable error provisions set out below.
• In the event of a palpable error in odds (an obviously incorrect price), change88 reserves the right to void affected bets and return stakes, regardless of the settlement outcome.

08 Prohibited Conduct

The following conduct is strictly prohibited on the change88 Platform. Engaging in any prohibited activity may result in immediate Account suspension, forfeiture of all balances, and reporting to relevant authorities where applicable:

• Registering more than one Account on the Platform.
• Providing false, inaccurate, or misleading information during registration or KYC verification.
• Using the Platform if you are under 21 years of age.
• Using the Platform from a Restricted Territory.
• Engaging in any form of fraud, money laundering, or other illegal financial activity.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform in a manner not intended for human Players.
• Colluding with other Players or third parties to gain an unfair advantage.
• Exploiting software bugs, glitches, or technical errors. Any winnings derived from such exploitation may be voided.
• Engaging in abusive, threatening, or offensive communication with change88 staff or other Players.
• Selling, transferring, or purchasing Accounts or Account balances.
• Using the Platform for any purpose other than personal entertainment gambling.

09 Intellectual Property

All content on the change88 Platform, including but not limited to text, graphics, logos, game interfaces, software, data compilations, and visual design elements, is the proprietary property of change88 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment purposes in accordance with these Terms. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any Platform content without prior written authorisation from change88.
• Reverse-engineer, decompile, or disassemble any software associated with the Platform.
• Use change88's trademarks, logos, or brand assets in any manner without express written permission.
• Frame or mirror any part of the Platform on any other website or digital service.

Any unauthorised use of Platform content may constitute an infringement of intellectual property rights and may result in civil or criminal liability.

10 Limitation of Liability

To the fullest extent permitted by applicable law, change88 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform.

Without limiting the foregoing, change88 specifically excludes liability for:

• Loss of winnings or profits arising from technical malfunctions, service interruptions, or force majeure events.
• Inaccuracies in game outcomes caused by errors in third-party game provider software.
• Unauthorised access to your Account resulting from your failure to maintain credential security.
• Losses incurred as a result of reliance on information published on the Platform.
• Delays in transaction processing caused by third-party payment providers, including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, or any Malaysian bank.

Nothing in these Terms shall operate to exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded at law.

11 Responsible Gambling

change88 is committed to promoting safe and responsible gambling practices. We provide a range of tools to help Players manage their gambling activity, including deposit limits, session time limits, cooling-off periods, and self-exclusion options accessible from your Account dashboard.

If you believe your gambling may be causing harm to yourself or others, we strongly encourage you to make use of these tools and to seek external support. Please visit our Responsible Gambling page for full details.

The Platform is strictly for Players aged 21 and above. It is the Player's responsibility to ensure that no person under the age of 21 accesses their Account or uses the Platform through their device.

12 Account Suspension & Termination

change88 reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms or any associated policy.
• Suspected fraudulent activity, money laundering, or violation of applicable laws.
• Failure to complete KYC verification within the required timeframe.
• At the Player's own request, including self-exclusion.
• Determination that the Player no longer meets the eligibility criteria set out in Clause 3.
• Receipt of a valid legal order or regulatory direction requiring closure.

Upon termination for cause, change88 reserves the right to withhold any balance pending investigation. Where a Player has been found to have committed fraud or a serious breach of these Terms, all balances including Real-Money Funds may be forfeited. Where an Account is closed without cause, the Real-Money Balance will be refunded subject to standard withdrawal processing.

13 Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which change88 holds its international gaming licence. This does not affect any mandatory consumer protection rights that may apply to you under the laws of your country of residence.

13.1 Dispute Resolution

In the event of a dispute between you and change88, you are encouraged to contact our customer support team in the first instance, providing full details of the dispute. We commit to investigating and responding to all complaints within 5 business days.

If a dispute cannot be resolved through our internal complaints process, it may be referred to an independent dispute resolution body as specified by our licensing authority. change88 will cooperate fully with any such proceedings.

13.2 Jurisdiction Notice for Malaysian Users

Malaysian Players are reminded that online gambling is not regulated by any Malaysian government body. By using the Platform, you confirm that you are acting in accordance with the laws applicable to you and that you have sought independent legal advice if necessary. change88 accepts no responsibility for any legal consequences arising from your use of the Platform in your jurisdiction.

14 Amendments to These Terms

change88 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, we will provide reasonable notice to Players via the Platform interface or by email to the address registered on your Account.

The date of the most recent revision is indicated in the "Last Updated" field at the top of this document. It is your responsibility to review the Terms periodically. Continued use of the Platform following the publication of any amendments constitutes your acceptance of the revised Terms.

If you do not agree with any amendment, you must cease using the Platform and may request Account closure in accordance with Clause 4.4.

15 Contact Us

If you have any questions, concerns, or complaints regarding these Terms, please contact our support team through any of the following channels. Please note that our email address is provided for reference only and is not a clickable link.

• Live Chat: Available 24 hours a day, 7 days a week via the Platform interface. Average response time: 3–5 minutes.
• Email: [email protected] — responses within 2 business hours.
• WhatsApp (text only): Available 9am–12am MYT. Contact details provided upon Account registration.

For complaints requiring formal escalation, please submit your complaint in writing via email with the subject line "Formal Complaint – [Your Account Username]". We commit to providing a substantive response within 5 business days.